Do I have to get on a sales call?
No. Everything happens by email and online: the form, your free sample, the proposal, the e-signed agreement and the invoice. If you'd rather talk, just say so in an email.
What exactly is the "free sample site"?
A private preview of what your new homepage could look like, built from your answers and your public business info. We email you the link. It's free, and you don't have to buy anything.
How fast can I be up and running?
All times are in business days, counted from the day we have your deposit, your signed agreement and your completed intake form:
- Bundles: your site is live in 7 days (Starter), 10 days (Pro) or 14 days (Premium). The AI phone agent goes live a few days after the site.
- Website only: 7 days (up to 5 pages) or 10 days (up to 10 pages).
- AI phone agent alone: 3 days (Answer) or 5 days (Answer & Book).
- Fixes: Quick Fix 2 days, Tune-Up 5 days, Full Refresh 10 days.
One round of revisions is included, done within 2 business days of your feedback. If we're waiting on you for content, approvals or access, the clock pauses until we have it.
What if I need changes after launch?
Email us. On a bundle or care plan, small edits (hours, photos, prices, a new service) are done within 2 business days. Starter includes 2 a month, Pro 5, Premium unlimited (fair use), Care 1 and Care Plus 3.
Can I buy just a website, or just the phone agent?
Yes. A website on its own is $1,800 (up to 5 pages) or $2,900 (up to 10 pages), with optional care at $79 or $149 a month. The AI phone agent on its own is $400 setup + $199/mo (Answer) or $600 setup + $299/mo (Answer & Book), and it works with the website you already have.
I already have a website. Can you fix it instead?
Yes. Quick Fix ($395) handles up to 3 specific problems. Tune-Up ($895) speeds up the site and cleans up the search basics. Full Refresh ($1,750) gives it a new design and keeps your content and page addresses. If you sign up for a bundle within 30 days, we credit what you paid for the fix. You add us as a user on your website platform; we never ask for passwords or payment details by email or chat.
Will callers know they're talking to an AI?
Yes. The greeting says it's an automated assistant and that the call may be recorded. Massachusetts requires every party's consent to record a call, so we build that in. Callers can always leave a message or, for emergencies, be transferred to you.
Can I keep my business phone number?
Yes. In most setups your number stays the same. Calls you don't pick up, or calls after hours, forward to your AI front desk. We confirm the details with your phone carrier during setup.
What happens with emergencies?
You choose the emergency words, like "no heat," "burst pipe" or "sparking." When a caller uses one, the agent transfers the call to your cell or alerts you right away, based on the rules you set.
Does it make cold calls or send marketing texts?
No. The AI agent only answers incoming calls. Missed-call text-back only replies to someone who just called you.
Why is there a 6-month minimum?
Only the bundles have one. Most of the work happens up front: building the site and setting up and testing your call flows. Six months lets that work pay off. After that it's month to month with 30 days' notice. Website only, fixes and care plans have no minimum term.
What if I go over my AI minutes?
Extra minutes are $0.25 each ($0.20 on Premium). Your monthly summary shows how many minutes you used, so there are no surprises.
Who owns the website?
You do. You own your domain, your content and your site files. If you cancel after the minimum term, we hand everything over and help move your domain.
Where do you work?
We're based in Canton, MA and work with trades all across New England: Massachusetts, Rhode Island, Connecticut, New Hampshire, Vermont and Maine. Since everything happens online, distance doesn't slow anything down.